GENERAL TERMS

1 - GENERAL
These general terms and conditions apply to all legal relationships between A.M. TRANSlation Services ("the Agency") and the Client, and supersede any terms and conditions referred to, offered or relied on by the Client, unless the Agency specifically approves the application of such terms in writing.

2 - QUOTATIONS
2.1 Quotations and estimates issued by the Agency are free of obligation.
2.2 The Agency may revoke quoted prices or terms of delivery if it has not had the opportunity to view the entire text to be translated prior to issuing the quotation. The Client’s oral or written acceptance of the quotation submitted by the Agency shall constitute a contract.
2.3 The Agency may consider as a Client any person or entity that has placed an order with the Agency, unless said person or entity has explicitly stated that they are acting on behalf of a third party. In this case, the Client will provide the Agency with the name and address of the third party, in addition to the invoicing address, upon placing the order.
2.4 Any reasonable doubt on the part of the Agency about the Client’s ability to pay shall entitle the Agency to request a deposit from the Client before executing the order.

3 - CHANGES TO OR CANCELLATION OF ORDERS
3.1 Any major changes made by the Client to an order after the contract has been concluded shall entitle the Agency to either modify the quoted price and/or terms of delivery or to refuse to execute the order. In the latter case, the Client shall pay for the work already completed.
3.2 Cancellation of an order by the Client shall entitle the Agency to claim payment of any translation work already completed for that order. The Agency shall make the completed work available to the Client at the latter’s request.

4 - EXECUTION OF ORDERS, CONFIDENTIALITY
4.1 The Agency shall carry out orders to the best of its ability, utilizing the professional know-how necessary to meet the needs of the Client.
4.2 The Agency shall keep any information provided by the Client strictly confidential.
4.3 The Agency shall be entitled to hire freelance translators to execute the order without prejudice to the Agency’s responsibility for the confidential treatment and proper execution of the same. The Agency shall require any third party involved in the execution of an order to keep confidential anything they may learn in the course of their duties.
4.4 The Client shall honour any request for information by the Agency about the content of the text to be translated to the best of his/her ability, as well as requests for documentation and lists of terms if such are available. Such information and documentation shall be dispatched at the Client’s expense and risk.

5 - TERMS AND DATE OF DELIVERY
5.1 The Agency shall be entitled to deliver the final translation to the Client by the date and the time agreed upon in the order confirmation. Delivery dates are provisional, unless an explicit written agreement stipulates otherwise. The Agency shall notify the Client immediately if it perceives that it will be unable to meet an agreed delivery date.
5.2 If a fixed delivery date is specifically provided for in writing and the Agency fails to meet it for reasons other than matters beyond its control, and if the Client cannot reasonably be expected to brook any delay, the Client shall be entitled to cancel the contract. In such cases, however, the Agency shall not be liable to pay any damages whatsoever.
5.3 Delivery shall be deemed to have taken place the moment the text is sent by e-mail, post, fax, or courier.
5.4 Data sent by electronic mail shall be deemed to have been delivered as soon as the medium has confirmed sending the message.
5.5 The Client shall do his/her best to facilitate delivery of the product produced by the Agency under the contract. Any refusal to accept the Agency’s product shall constitute default on the part of the Client, even if no explicit request for acceptance has been made.

6 - PRICES AND PAYMENT
6.1 Prices are based on the initial word or line count estimate, unless agreed otherwise.
6.2 The Agency is entitled to charge a minimum fee of €15 for orders under 200 words or 20 lines
(one line has 55 characters, including spaces).
6.3 Quoted prices shall apply only to products conforming to agreed specifications.
6.4 The Agency shall be entitled to raise the agreed price if it is forced to perform more work or incur more costs than might reasonably have been foreseen upon conclusion of the contract. These additional costs could be the result of having to work with very unclear texts, for example, or faulty files or computer programs supplied by the Client. This list of examples is not exhaustive.
6.5 All prices are exclusive of the 20% VAT, which will be added to the net rate only in the event that the Client is a resident of Austria.
6.6 The invoice will be sent via e-mail to coincide with delivery, and/or on request by post.
6.7 Payment for products supplied under the contract is due 14 days after the invoice date (or within any other term fixed by the Agency in writing).
6.8 Payment must be made in full - without any discount or suspension - in the currency invoiced. If payment is not made by the due date, the Client shall be in default - immediately and without notice of default being required - as well as owing 7% statutory interest on the invoice amount from the due date until full settlement.
6.9 All transfer fees will be paid by the Client.

7 - COMPLAINTS AND DISPUTES
7.1 If the Client has any complaints about the product supplied by the Agency, it shall submit them in writing as soon as possible, no later than 10 days after receiving the said product. Lodging a complaint shall not release the Client from its obligation to pay.
7.2 If no complaints are made within the term fixed in sub-clause 7.1, the product shall be deemed to have been fully accepted, and the Agency shall only act on complaints if it sees fit to do so. The modification of the translated text by the Agency at the Client’s request shall in no way constitute an acknowledgement on the part of the Agency of having supplied an inferior product.
7.3 In the case of a valid complaint, the Agency shall be granted a reasonable period of time to improve or substitute the product. If the Agency cannot reasonably be expected to perform the required improvements or substitution, it may grant the Client a discount.
7.4 The Client’s right to complain shall lapse if the Client has edited or he/she has hired others to edit the part or parts of the product concerned in the complaint.